Terms & Conditions

Effective Date: January 16, 2025 | Last Updated: January 16, 2025

These Terms and Conditions ("T&C") govern the sale, licensing, and use of TicketPayGo, a WordPress plugin developed by Upkyk, a company registered in the Netherlands.

By purchasing, downloading, or using TicketPayGo, you agree to these T&C. If you do not agree, do not use the plugin.

All prices listed on this website are exclusive of VAT, unless stated otherwise.

1. TicketPayGo Plans & Pricing

TicketPayGo is available in the following plans:

Free Plan

€0 per month
Up to 50 tickets per event
Single ticket type
QR tickets (PDF)
Manual ticket validation only (no scanner)

TicketPayGo (Standard)

€59 per month or €566 per year
Up to 500 tickets per event (recommended)
Unlimited events
Multiple ticket types
QR tickets per attendee
Payments via Mollie, Stripe, PayPal
Apple Wallet support
Analytics dashboard
2 active scanners included

TicketPayGo Multi

€89 per month or €854 per year
Everything in TicketPayGo Standard
4 active scanners included
Extra scanners available (€20/month each)

TicketPayGo Venue

€129 per month or €1238 per year
Everything in TicketPayGo Standard
7 active scanners included
Extra scanners available (€20/month each)

2. Subscription & Payment Terms

Paid plans are billed monthly or yearly, depending on your selection.
Payment is processed via our payment provider at the start of each billing period.
Yearly subscriptions offer a discount compared to monthly billing.
You may cancel your subscription at any time. Access continues until the end of the current billing period.
The Free plan does not require payment and can be downloaded from WordPress.org.

3. License & Usage

Each paid subscription is valid for one WordPress installation (one domain).
You may not share your license with others or use it on multiple domains without a separate subscription.
You may not resell, redistribute, or sublicense the plugin.
You may not modify and distribute a modified version of the plugin as your own product.

4. Support & Updates

Active subscribers receive plugin updates including bug fixes, security patches, and new features.
Support is provided via email for active subscribers.
Support does not cover issues caused by third-party plugins, themes, or hosting configurations.
Free plan users can access community support via WordPress.org forums.

5. Refund Policy

Since TicketPayGo is a digital subscription service:

You may cancel your subscription at any time without penalty.
Refunds may be considered within 14 days of initial purchase if you have not activated the scanner functionality (i.e., connected a scanner to your site).
Once a scanner has been activated on your domain, no refunds will be provided, as this indicates active use of the paid features.
For technical issues that cannot be resolved, please contact support to discuss options.

6. Ticket Sales & Payment Processing

TicketPayGo facilitates ticket sales on your WordPress website:

Payment Processing: TicketPayGo integrates with Stripe, PayPal, and Mollie. You are responsible for your own merchant accounts and compliance with payment provider terms.
No Per-Ticket Fees: TicketPayGo does not charge fees per ticket sold. Payment providers may charge their own transaction fees.
Direct Payouts: Payments go directly to your payment provider account. Upkyk never handles your ticket revenue.
Event Management: You are responsible for managing ticket validity, event capacity, and refund policies for your events.
QR Scanning: The web-based scanner validates tickets against your database. Upkyk is not responsible for scanning failures due to network issues or device incompatibility.
Apple Wallet: Apple Wallet integration is provided as-is. Upkyk is not responsible for Apple's policies or changes to Wallet functionality.

7. Data Ownership

All customer and ticket data remains on your own WordPress installation.
Upkyk does not have access to your customer data, ticket sales, or revenue information.
You are the data controller for your customers' personal data.
You are responsible for backing up your data and complying with data protection regulations (GDPR/AVG).

8. Plugin Liability & Compatibility

TicketPayGo is designed to follow WordPress coding standards and best practices.
Upkyk is not responsible for conflicts with third-party plugins or themes.
Users are responsible for testing the plugin on a staging environment before using it for live events.
Hosting Performance: TicketPayGo runs on your WordPress hosting. Scanner performance depends on your hosting provider's resources. We recommend quality hosting for events with multiple concurrent scanners or high ticket volumes.
In no event shall Upkyk be liable for direct, indirect, incidental, or consequential damages arising from the use of this plugin, including but not limited to lost ticket sales or event disruptions.

9. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from or relating to these T&C shall be resolved in the Dutch courts.

10. Contact

If you have any questions about these Terms & Conditions, please contact us at:

https://upkyk.com/contact